IIPM Admission

Wednesday, March 31, 2010

Anghsuman Paul writes about the challenges that food entrepreneurs in India are facing,

especially when it comes to creating and sustaining their brands

“India produces the largest number of fruits and vegetables and there is a huge market for such agri-products globally. So we really don’t know why there’s no Indian brand in this category yet!” That was Holly Higgins, Agricultural Minister–Counsellor, US Embassy, replying to our query whether Indian business can ever create a global food brand. His words are almost prophetic if you simply analyse available data in a country where even today arguably 74% people are still dependent on agriculture for their daily income. In the backdrop of this lush-green poster, not being able to boast of a single Indian food brand that has a global presence comes as a real dampener!

While India has failed to create and sustain a captive food brand, American brands like Kellogg’s and global food giants like Nestle and Heinz have not only stamped their footprint across the country, but are also growing furiously at about 10% year on year. Sure Indian players like Dabur and Parle have succeeded in creating successful food brands within the country, but even they have failed to create waves on the global stage. So here’s the pertinent question – what have the Indian food giants missed out on when it comes to creating a niche for themselves in the global food market?

First, let’s talk quality - the quintessential ingredient for any food brand. Elisabeth M. Kein, Former President, American Society for Quality feels that entrepreneurs in India find it a tad difficult to adhere to the stringent international standards on this front. She explains that “most global food brands have created their corporate credibility through their high standards” and that most are happily encashing this credible corporate image by launching numerous brand extensions. Be that as it may, one cannot deny the fact that given a conducive environment, Indian players have it in them to establish powerful brands that can be a force to reckon with in the global market. For instance, according to FICCI’s export data, there are 40 small and middle-scale companies who are exporting fruits, vegetables, spices and pulses to Europe, USA and Africa, but all of them prefer to merely export to big retailers globally, rather than take on the headache to invest in their own brand building. Simply look at the foreign operations of an Indian player like Kohinoor Foods Ltd., and you find that over the past two decades, 90% of its production volumes have been exported to global retailers like Walmart and others. The sad part of the tale is that Kohinoor has never stopped to ponder otherwise. So, what really is holding Kohinoor back? “If they create a brand, a global retailer like Walmart will never buy from them,” explains Elizabeth.

Besides, creating a brand takes time and most entrepreneurs in the business don’t possess the deep pockets to be able to afford the long break-even periods involved. So instead, these players have gone the Chinese ‘export’ way (by hedging the aforesaid investment and brand-building risks) and therefore kept themselves at a safe distance when it comes to investment risks.

For more articles, Click on IIPM Article.

Source : IIPM Editorial, 2010.

An Initiative of IIPM, Malay Chaudhuri and Arindam chaudhuri (Renowned Management Guru and Economist).

For More IIPM Info, Visit below mentioned IIPM articles.

The Sunday Indian:- B-SCHOOL RANKING SCAMSTERS EXPOSED!
For Exclusive Footage by Sunday Indian Click Here

Outlook Magazine's B School Ranking Scam Exposed
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IIPM exposes Career 360 and Mahesh Peri scam
IIPM - We will change your outlook : Career 360 and Mahesh Peri scam is exposed

Prof Arindam Chaudhuri of IIPM on MF HUSAIN‎
IIPM Related Links
Management guru Arindam Chaudhuri’s latest blockbuster book, Discover The Diamond In You
Exclusive In chat with Society Magazine - Prof. Arindam Chaudhuri

Tuesday, March 30, 2010

A face to sell the tall car

Prof Arindam Chaudhuri of IIPM on MF HUSAIN‎

The Indian automotive industry has been associated with Bollywood for a long time now. While Shahrukh Khan has been able to wave his magical wand around Hyundai, Aamir played to perfection the role of a sweet boy next door driving in the family car Innova. What’s more, within four years of its launch, Santro became the second largest selling car in India, convincingly displacing Maruti’s Zen. Now that’s what we call effective use of celeb to multiply brand promise. However, the market leader Maruti, except for a few occasions has steered clear of roping in a brand ambassador. So the million dollar question remains why Maruti has roped in Madhavan now and why for a best seller like WagonR? Does Maruti Suzuki actually need a brand ambassador to endorse its products when many believe that its brand equity is strong enough to pull volumes straight away?

With a steady stream of launches, innovative schemes, attractive finance options, Maruti has been able to keep competition at bay. And more recently with the launch of Swift, A-Star, SX4 and Ritz, the company has made a definite attempt to change its position from a people’s car maker to a more radical and technologically advanced carmaker in the consumer’s mind. However, barring A-Star the rest were bereft of any brand ambassador. “Brand ambassadors are required to create a new category, as, with them being associated to a particular brand; chances are that the product will gain initial volumes easily. We did the same with A-Star, as it was aiming to create a new category in the hatchback market,” clarifies Srivastava. But then, one can always put a question on Maruti’s move to rope in Madhavan for WagonR as it is almost a decade old brand in the country. “Madhavan is very famous in the southern region of the country and as the company is focusing on this region/belt to garner high volumes, Madhavan surely fits the bill,” avers Srivastava. In fact, the company is also planning out aggressive BTL activities in the southern parts of the country to bank more volumes and if experts are to be believed then these attempts will only make the market leader much stronger in the southern domestic market.

Maruti, however, has no plans to rope in a brand ambassador for the launch of every new product. Rather, the automaker plans to follow its clearly designed approach of using a brand ambassador in case of creating a new category in the industry. “Maruti enjoys a very high brand recall and has equally good amount of brand equity but after a certain extent the brand is not good enough alone to pull volumes and that’s where an association with a known face comes into picture,” affirms Srivastava. And now the grapevine is abuzz with the news of Maruti roping in a brand face for the refreshed SX4, simply because the power packed sedan is trailing behind the segment leader Honda City. The marketing honchos at Maruti feel that with a brand endorser coming in the picture, it may bring SX4 at the top of the C+ segment. Although the company did not confirm, in all likelihood hunk John Abraham will be the face for the new SX4 as his machismo personality matches the all male SX4. The appeal of John and the tag line, ‘Men are Back’ are in complete sync.

Be that as it may, it will be interesting to see how the sales figure of WagonR and SX4 behave in the coming months as a lot of it will reflect in the marketing strategy of the upcoming Maruti brands.

For more articles, Click on IIPM Article.

Source : IIPM Editorial, 2010.

An Initiative of IIPM, Malay Chaudhuri and Arindam chaudhuri (Renowned Management Guru and Economist).

For More IIPM Info, Visit below mentioned IIPM articles.

The Sunday Indian:- B-SCHOOL RANKING SCAMSTERS EXPOSED!
For Exclusive Footage by Sunday Indian Click Here

Outlook Magazine's B School Ranking Scam Exposed
Don't trust the Indian Media!
IIPM exposes Career 360 and Mahesh Peri scam
IIPM - We will change your outlook : Career 360 and Mahesh Peri scam is exposed

IIPM Related Links
IIPM ISBE Programmes
Follow Arindam Chaudhuri on Twitter
IIPM B School on Twitter
Exclusive In chat with Society Magazine - Prof. Arindam Chaudhuri

Monday, March 29, 2010

Get ready for the kill!

‘Marketing database’ is increasingly becoming a strategic weapon for firms to win over their competitors in an overcrowded marketplace...

It’s said that the role of marketing is to “create customer”. By identifying the right need, right prospects for that need, creating the right solution for the need, and then communicating the value of the solution to the prospect, marketing can indeed create a customer. In fact, moving from mass marketing ‘then’ to targeted marketing ‘now’ has definitely added to the ability of marketing to create a customer.

Further, the use of technology for marketing and connecting to the customer is gaining salience. Kevin J. Clancy and Robert L. Shulman in their book – The Marketing Revolution – write “With enough computing power, you have got a marketing department in a box”. That’s a powerful statement, but then, that’s the reality. Your marketing database can provide you with the strategic weaponry to win in the market place. It can even change your ability and effectiveness to communicate with the customer.

Rob Jackson and Paul Wang, in their book – Strategic Database Marketing – write, “The efforts of some database marketers have provided momentum for a fundamental change in the use of a database as a communications management tool”. Jackson and Paul go on to say “Customer contact marketing has three fundamental principles. The first principle is, view the customer as your primary asset. The second is, create an outside-in marketing philosophy. The third is, manage the communications process.” Clearly, if you believe that customer is your primary asset and not your product or service, marketing database about your customers and prospects becomes your primary and strategic asset. Further, if you were to put a monetary value to your marketing database, it may come as a surprise. For instance, a typical average cost of getting a new contact is $20 and even if there are just 25,000 contacts in marketing database of a small business, it means the database can be directly valued at $500,000.

Marketing database is key to success in the marketplace – whether it’s to get new business from new customers or expand business with existing customers, or even in the event of crisis management. The advent of customer relationship management (CRM) systems and implementation of such systems in many large organisations did improve the marketing database quality somewhat, as many operational computerised systems started interfacing with CRM system, which necessitated that the CRM database is accurate. However, the penetration of CRM systems is still far from satisfactory and smaller firms are yet to automate their sales and marketing operations covered by CRM systems.

While the task of creating a central marketing database is not trivial, the real key to ongoing success is the maintenance of the data to keep it current because of the speed of change in customer and prospect organisations. Business data degrades at the rate of 3% to 6% per month. This may mean, one third of your information on business buyers and prospects may be inaccurate and ineffectual for sales and marketing use by the end of each year.

In fact, a search study by Sirius Decisions found that from 10- 25% of B2B marketing database contacts contain critical errors – ranging from incorrect demographic data to lack of information concerning current status in the buying cycle. Ardath Albee, CEO of Marketing Interactions and author of the upcoming book ‘E-Marketing Strategies for the Complex Sale’, says “You can lift revenues by 70% by cleaning dirty B2B data. And yes, that 70% lift is true for strong organisations utilising clean data.”

Thus, targeting contacts with relevant messages from an accurate database is the key. But, without clean, complete and accurate data, this is not possible. Marketing departments need to provide increased attention, effort and budgets to create, expand, update and utilise marketing database, which is increasingly becoming a strategic resource in ‘creating customers’ for the business.

For more articles, Click on IIPM Article.

Source : IIPM Editorial, 2010.

An Initiative of IIPM, Malay Chaudhuri and Arindam chaudhuri (Renowned Management Guru and Economist).

For More IIPM Info, Visit below mentioned IIPM articles.

Friday, March 26, 2010

Shashi Sinha, CEO, Lodestar Universal

4Ps: So how much business have you added to your portfolio in the last year?
SS:
I can say Rs.300 crore, but such numbers are false. I mezan there was this big brouhaha about a telecom player recently, which has still not launched its services. And that how their multi-crore campaign has gone to this agency or that agency. But in our business, it’s only the work you have really done finally. We at Lodestar have done some great campaigns in the last year, including Xylo, Tata Nano, Mahindra two-wheelers...

4Ps: Chennai too has added some new businesses...
ND:
Yes. Chennai has been busy. We’ve picked up big ticket wins like Indian Terrain, Scholl, Style Spa and Inbisco.

For more articles, Click on IIPM Article.

Source : IIPM Editorial, 2010.

An Initiative of IIPM, Malay Chaudhuri and Arindam chaudhuri (Renowned Management Guru and Economist).

For More IIPM Info, Visit below mentioned IIPM articles.

The Sunday Indian:- B-SCHOOL RANKING SCAMSTERS EXPOSED!
For Exclusive Footage by Sunday Indian Click Here

Outlook Magazine's B School Ranking Scam Exposed
Don't trust the Indian Media!
IIPM exposes Career 360 and Mahesh Peri scam
IIPM - We will change your outlook : Career 360 and Mahesh Peri scam is exposed

IIPM Related Links
IIPM ISBE Programmes
Follow Arindam Chaudhuri on Twitter
IIPM B School on Twitter

IIPM 3-year full-time Integrated (MBA BBA) Programme

IIPM 2-year full time Programme (leading to the award of the MBA degree from IMI)
B-schools expect higher rate of campus placements this year